EasyRentWheels

Frequently asked questions

Everything you need to know about booking, PayU checkout, pickup deposits, 48-hour refund policy, and host KYC verification.

Booking & HandoverCancellation & Refund PolicyVehicle Return & Inspection CriteriaPayments & PayUSecurity Deposits & Refund PolicyRequired DocumentsVendor & Host FAQs

Booking & Handover

How does booking on EasyRentWheels work?
Search by city and dates, open an approved listing, choose Full or Partial payment, and pay the online amount. After the host confirms, coordinate pickup. At handover the host records photos and collects any cash due (deposit and remaining rent if you chose Partial).
Is my booking confirmed immediately after payment?
No. Online payment reserves your request, but the host must confirm. Once confirmed, your vehicle is secured for pickup.
What is the fuel policy for rentals?
Fuel is not included in the rental price unless specified by your host. Fuel type (Petrol, Diesel, CNG, EV, etc.) is listed on every vehicle. The vehicle is handed over with a recorded fuel level, and renters must return the vehicle with the same fuel level as received at pickup.
Is FASTag / highway toll included in the rental price?
No, FASTag and highway toll charges are not included in the rental price. Renters are responsible for all tolls incurred during the trip. If toll charges are deducted from the host's FASTag, the exact toll amount must be reimbursed to the host at vehicle return or settled as an extra charge on the booking.
Can I book without creating an account?
Yes. Guest checkout uses name, email, and phone. You get a confirmation email with a status link. Registering later still requires a unique email and mobile number.
How do I contact my host?
After you have a booking, use in-app chat on the booking page. Chat stays open through the active trip and closes when the booking is completed or cancelled.

Cancellation & Refund Policy

What is the cancellation policy for bookings?
Renters can cancel anytime before pickup from their booking page. For Full Payment bookings: 75% refund if cancelled 48+ hours before pickup; 50% refund for 12–48 hours; 25% refund for 6–12 hours; 0% refund under 6 hours before pickup. For Partial Payment bookings: 0% refund applies to the advance online fee. If your host rejects or fails to confirm your booking, 100% of your paid online amount is refunded within 48 hours.
How do I cancel my booking and see my refund quote?
Go to My Bookings (/bookings) -> select your booking -> click 'Cancel booking'. An interactive modal will calculate your exact refund amount and cancellation fee deduction in real time before you confirm the cancellation.
What happens if a host rejects or fails to confirm my booking?
If a host rejects your booking request or does not confirm before your scheduled pickup time, the booking is automatically cancelled and 100% of your paid online amount is refunded back to your original payment method within 48 hours.

Vehicle Return & Inspection Criteria

What are the vehicle return criteria and inspection requirements?
To complete a smooth vehicle return and receive your full security deposit refund: 1) Return on time at the scheduled end time; 2) Match the pickup fuel level recorded in handover photos; 3) Keep within the included daily kilometre limit (extra km billed at listed rates); 4) Clear all FASTag highway tolls incurred during the trip; 5) Return the vehicle clean and free of new damage.
What happens if I return the vehicle late or exceed kilometre limits?
Late returns incur hourly late fees as specified on the vehicle listing page. Excess kilometres beyond the included daily limit (e.g. 150 km/day) are calculated using pickup and return odometer photos and billed at the listed extra-km rate via booking extra charges.
How and when is my security deposit refunded at return?
At vehicle return, the host conducts a joint inspection of fuel, odometer reading, and vehicle condition. Upon safe return with no pending dues or damage, the host refunds your security deposit directly in person (cash or UPI).

Payments & PayU

How do Full and Partial payments work?
Full payment: pay full rental charges online via PayU. Deposit is collected at pickup. Partial payment: pay platform fee online to reserve; remaining rent and deposit are collected in person by the host at vehicle handover.
Are online payments secure?
Yes. All digital payments are encrypted and processed securely via PayU PCI-DSS payment gateway. EasyRentWheels never stores raw credit card or banking details.
What happens if a host rejects my booking?
If a host rejects your booking, your payment is protected by our 48-hour refund guarantee, returning funds directly to your original payment method.

Security Deposits & Refund Policy

How does the security deposit work?
Each listing displays a clear security deposit amount. Deposits are collected directly by the host at pickup (cash or UPI) and refunded by the host upon safe vehicle return. EasyRentWheels platform never returns your deposit amount which is paid to vendor.
Does EasyRentWheels platform handle deposit refunds?
No. EasyRentWheels platform never returns or collects the security deposit amount paid to a vendor. All security deposits are paid directly to the vendor at vehicle handover and are refunded directly by the vendor after vehicle inspection upon return.
What is EasyRentWheels 48-hour refund policy?
If your host declines your reservation or fails to accept before your start time, EasyRentWheels guarantees a full refund of your online payment within 48 hours.

Required Documents

What documents are required to rent a vehicle in India?
You need a valid Original Driving Licence (for cars or 2-wheelers matching vehicle category) and a government-issued photo ID (Aadhaar, Passport, or Voter ID).

Vendor & Host FAQs

How do I become a verified vehicle host in India?
Sign up at Vendor signup, upload your Driving License and Aadhaar/PAN for KYC verification. Once approved by admin (~24 hours), list your vehicle with photos, pricing, and location.
Are vendors and vehicles verified before listing?
Yes. 100% of hosts undergo KYC verification, and every vehicle listing is manually reviewed by platform admins before going live.
What are the platform commission fees for hosts?
EasyRentWheels charges transparent platform fees only on completed trips. Host payout balances are released directly to your verified bank account.