Trust & Safety Policy
Two Sides, One Standard: Verified. How EasyRentWheels protects renters and hosts with 100% KYC verification, pre-listing inspections, encrypted checkout, and a 48-hour refund policy.
100% KYC Host Verification
Every vehicle host must submit official identity documents (Aadhaar/PAN) and Driving Licence for manual admin review. Unverified hosts cannot list vehicles or confirm bookings.
Pre-Listing Quality Inspection
Every vehicle listed on EasyRentWheels is inspected for RC validity, clear photographs, pricing accuracy, and safety terms before going live on public search.
48-Hour Refund Policy
If a host declines your booking or fails to confirm before your requested trip start time, your online PayU payment is automatically returned to your original payment method within 48 hours.
PayU PCI-DSS Encrypted Payments
All online transactions are processed through PayU with 256-bit SSL encryption. EasyRentWheels never stores your credit card or bank credentials.
Step-by-Step Vendor KYC & Verification Process
1. Vendor Registration & OTP Verification
Host registers with phone & email OTP validation.
2. Identity & Driving Licence Submission
Host submits Driving License copy, government photo ID (Aadhaar/PAN), and registered business/address details.
3. Admin Moderation (~24 Hours SLA)
EasyRentWheels operations team manually reviews documents before granting host status.
4. Vehicle Inspection & Terms Review
Vehicle RC, insurance status, pricing quote, and photo quality are verified prior to listing publication.
Security Deposit & Handover Protection
Security deposits are displayed transparently on every listing card. Deposit amounts and any remaining rental balance (for Partial payment mode) are collected by the host directly at vehicle handover.
During vehicle handover, hosts record 2–5 timestamped photos of the vehicle's condition, odometer reading, and fuel level directly in the platform app. At trip completion, the host verifies condition and returns the cash deposit directly.
Dispute Resolution & Support
In the rare event of a dispute regarding extra kilometres, fuel levels, or vehicle condition:
- Both renter and host can raise an official dispute through their booking dashboard.
- EasyRentWheels admins review timestamped handover photos, chat logs, and booking terms.
- Decisions are rendered impartially, ensuring security deposits and payouts are settled fairly.
Have Questions About Safety?
Our support team is available to assist renters and hosts with any safety or verification queries.